Level Up

Refund & Cancellation Policy

Last Updated: June 25, 2025
Applies to: All gaming session bookings made via https://levelupesportscafe.com or at our café premises.

Thank you for choosing LevelUp eSports Café. To ensure a smooth experience for every gamer, this policy outlines how refunds, cancellations, and booking adjustments are handled.


1. Booking Cancellations (Gaming Sessions Only)

  • All confirmed bookings are non-refundable.

  • If a booking is canceled as per the policy terms, the paid amount will be credited to your PanCafe user account (linked to your registered mobile number).

  • This credit can be used for future gaming sessions at LevelUp eSports Café but cannot be withdrawn or exchanged for cash.

  • Rescheduling is allowed once, provided it is requested at least 4 hours before your scheduled slot, and is subject to availability.

  • No-shows or late arrivals beyond your reserved time are not eligible for refunds or rescheduling.


2. PanCafe Credit Terms

  • All booking payments are linked to your PanCafe account.

  • In case of valid cancellation or booking changes as per our policy, the amount will be credited to your PanCafe wallet as gaming credit.

  • Credits in your PanCafe account are valid only at LevelUp eSports Café and cannot be transferred, withdrawn, or redeemed elsewhere.

  • Double billing or payment errors will be verified and the excess amount will be either refunded or credited to your PanCafe account after review.


3. Refund Processing (If Applicable)

  • Refunds are only applicable in the case of:

    • Double payment

    • Payment processing errors

  • All refunds (if applicable) are processed according to Razorpay’s refund protocols and in compliance with the Consumer Protection (E-Commerce) Rules, 2020.

  • Approved refunds will be processed to the original payment method within 7–14 working days.


4. Contact Us

For any assistance related to bookings, rescheduling, cancellations, or refunds:

📧 Email: levelupesportscafe@gmail.com
📞 Phone: +91 7303707707
🏢 Address: LevelUp eSports Café
104, Plot No. 86, Dharmjivan Society, Above ICICI Bank,
Sector 6, Kopar Khairane, Navi Mumbai, Maharashtra – 400709
🌐 Website: https://levelupesportscafe.com

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