Last Updated: June 25, 2025
Applies to: All gaming session bookings made via https://levelupesportscafe.com or at our café premises.
Thank you for choosing LevelUp eSports Café. To ensure a smooth experience for every gamer, this policy outlines how refunds, cancellations, and booking adjustments are handled.
1. Booking Cancellations (Gaming Sessions Only)
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All confirmed bookings are non-refundable.
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If a booking is canceled as per the policy terms, the paid amount will be credited to your PanCafe user account (linked to your registered mobile number).
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This credit can be used for future gaming sessions at LevelUp eSports Café but cannot be withdrawn or exchanged for cash.
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Rescheduling is allowed once, provided it is requested at least 4 hours before your scheduled slot, and is subject to availability.
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No-shows or late arrivals beyond your reserved time are not eligible for refunds or rescheduling.
2. PanCafe Credit Terms
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All booking payments are linked to your PanCafe account.
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In case of valid cancellation or booking changes as per our policy, the amount will be credited to your PanCafe wallet as gaming credit.
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Credits in your PanCafe account are valid only at LevelUp eSports Café and cannot be transferred, withdrawn, or redeemed elsewhere.
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Double billing or payment errors will be verified and the excess amount will be either refunded or credited to your PanCafe account after review.
3. Refund Processing (If Applicable)
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Refunds are only applicable in the case of:
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Double payment
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Payment processing errors
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All refunds (if applicable) are processed according to Razorpay’s refund protocols and in compliance with the Consumer Protection (E-Commerce) Rules, 2020.
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Approved refunds will be processed to the original payment method within 7–14 working days.
4. Contact Us
For any assistance related to bookings, rescheduling, cancellations, or refunds:
📧 Email: levelupesportscafe@gmail.com
📞 Phone: +91 7303707707
🏢 Address: LevelUp eSports Café
104, Plot No. 86, Dharmjivan Society, Above ICICI Bank,
Sector 6, Kopar Khairane, Navi Mumbai, Maharashtra – 400709
🌐 Website: https://levelupesportscafe.com