Last updated: June 5, 2025
LevelUp eSports Cafe (“Company”, “We”, “Our”, “Us”) respects your privacy and is committed to protecting it through our compliance with applicable Indian laws and regulations, including the Information Technology Act, 2000, and the Digital Personal Data Protection Act, 2023 (DPDP Act).
This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you visit our café, use our services, or access our website https://levelupesportscafe.com (the “Website”), including payment processing through Razorpay.
By using our services, you agree to the collection and use of information in accordance with this Privacy Policy.
1. Definitions
- Personal Data: Any data about an individual who is identifiable by or in relation to such data.
- Usage Data: Data collected automatically while using the website or services (e.g. IP address, device info).
- Service: Refers to the offerings of LevelUp eSports Café, both physical (at the café) and digital (via website).
- You / User: Any individual or legal entity using our services or accessing our website.
- Processor: Any third-party entity (e.g., Razorpay) that processes data on behalf of the Company.
2. Data We Collect
Personal Data
We may collect the following information:
- Full name
- Email address
- Mobile number
- Payment transaction details (processed via Razorpay)
- Device and browser information
- IP address
- Booking details (such as PC or console slot reservation)
Usage Data
Includes:
- Pages visited
- Time spent
- Device type
- Browser version
- Operating system
Cookies
We use cookies to personalize content, analyze our traffic, and enhance user experience. You can modify your browser settings to decline cookies.
3. Purpose of Data Collection
We collect your data for the following lawful purposes:
- To provide and manage bookings at LevelUp eSports Café
- To process payments securely via Razorpay
- To contact you regarding your bookings or issues
- To comply with legal or regulatory obligations
- To enhance user experience and improve our website
- To prevent fraud and abuse of our services
- For marketing communications (with opt-out option)
4. Razorpay – Payment Processing
We use Razorpay, a trusted and RBI-compliant payment gateway, to collect and process online payments. Razorpay may collect and process your data including card information, transaction ID, and billing details in accordance with its own Privacy Policy.
We do not store your card details or sensitive payment data on our servers.
5. Data Sharing & Disclosure
We may share your data only in the following cases:
- With Razorpay for payment processing.
- With service providers or partners who help us deliver services (e.g. hosting, analytics).
- To comply with Indian laws, government requests, or legal obligations.
- In case of business transfer, merger, or acquisition (with prior notice).
- With your consent, for specific promotions or collaborations.
6. Data Storage & Security
We take appropriate technical and organizational measures to protect your personal data. However, no method of transmission over the Internet or method of electronic storage is 100% secure.
Your data is stored on secure servers located in India and may be accessed by authorized personnel only.
7. Data Retention
We will retain your personal data only for as long as necessary:
- To fulfill the purposes outlined in this policy,
- As required under Indian laws (e.g. tax, cybercrime prevention),
- Or until you request deletion of your data, subject to legal retention requirements.
8. Your Rights (As per DPDP Act, 2023)
As a data principal, you have the right to:
- Access your personal data
- Correct or update inaccurate data
- Withdraw consent (where applicable)
- Request data deletion (subject to exceptions)
- File a complaint with the Data Protection Board of India
To exercise your rights, contact us using the details below.
9. Children’s Privacy
We do not knowingly collect data from anyone under the age of 13. If you believe a child has shared personal information, please contact us, and we will take steps to remove the data.
10. Third-party Links
Our website may contain links to third-party sites (like Razorpay, social media, etc.). We are not responsible for the privacy practices or content of those sites. Please review their policies independently.
11. Changes to This Policy
We may revise this Privacy Policy from time to time. Updates will be posted on this page with a revised “Last updated” date. Significant changes will be communicated via email or website notice.
12. Contact Us
If you have questions, feedback, or data-related requests, reach out to us:
LevelUp eSports Café
Dharmjivan Society, 104, Plot No. 86,
Above ICICI Bank, Sector 6,
Kopar Khairane, Navi Mumbai, Maharashtra – 400709
📧 Email: levelup@gmail.com
📞 Phone: +91 7303707707